Terms of Service
User Rights and Responsibilities
- Customers must provide accurate information when registering or purchasing services.
- Farmers are responsible for the safe use of products according to provided guidelines.
Business Practices
- We ensure all products meet quality standards and are delivered as promised.
- Refunds and replacements are processed for damaged or defective products.
Dispute Resolution
In the event of disputes, we recommend resolving them through mutual discussion. If unresolved, disputes will be referred to Kenyan consumer protection authorities.
Consent Mechanisms
We use WhatsApp to keep our customers updated with farming tips, product updates, and promotions.
Opt-In Process
Customers can opt-in by selecting the WhatsApp communication option during registration or checkout.
Opt-Out Process
To stop receiving WhatsApp messages, reply "STOP" to our WhatsApp number or contact us directly.
Compliance Statements
- We comply with Kenya's Data Protection Act, 2019, and adhere to GDPR regulations for customers within the European Union.
- All WhatsApp communications are conducted in accordance with WhatsApp's Business Policy.
- We strictly follow Kenya's agricultural input regulations and global organic farming standards.